Author: Tricostar
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Seamless Integration from Linkpoint360 for Timebase

Two-way integration between Lotus Notes Mail and Novell GroupWise. Tricostar, a leading software development company, is now offering Linkpoint360 to enhance two-way integration between Lotus Notes Mail and Novell GroupWise with Timebase Case Management and Sage CRM. Linkpoint360 offers Timebase Case Management and Sage CRM users...

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Epping Forest District Council Case Management & Time Recording

Using Timebase with Workflow and Case Management to improve efficiencies In the legal industry, where time is precious and efficiency is crucial, it is perhaps no surprise that when a new tool is developed to ensure improved processes, businesses snap up the product before it even...

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Shropshire County Council, Increasing Efficiency in Shropshire (iSupport)

When faced with the brief of increasing the efficiency of its IT helpdesk, Shropshire County Council opted to upgrade to c.Support (now iSupport). The council's Resources Directorate were handling around 2,000 internal calls a month. After using Tricostar's c.Support for just one month, that number rose...

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Debenhams, Using iSupport to handle HR requirements

The Client The human resources department of Debenhams, the nationwide department store. The Challenge Dominic Nash of the HR team says: "We needed an internal service centre to handle all our human resources requirements - everything from registering new starters, to sorting out training courses or pay rises." The...