As more local authorities join forces to increase efficiencies through shared services not only is there a need to merge applications but also different email infrastructures.
Tricostar is now a Riva Authorised Partner and have in conjunction with Riva produced an alternative to Sage CRM’s Outlook plugin where “thin client” roaming profiles are a part of the organisation’s infrastructure or where two or more organisations merge but have different Microsoft Exchange environments/domains or even different email systems.
Riva’s existing solution is able to synchronise and file emails, but could not handle attachments to the emails, which is key to a complete case management solution. Therefore Tricostar brought its expert Sage CRM development knowledge to Riva to work with the Riva development team so that attachments can also be uploaded to the Sage CRM library.
So now Tricostar’s market leading shared service solution can now offer Outlook/Exchange integration in any combination of environment – whether thin client, roaming profile or multiple Exchange servers.
Riva is the leader in CRM and email integration. Sync CRM data directly to Exchange, Office 365, IBM Notes, and GroupWise. No plug-ins required. Sync contacts, calendars, tasks, email, and more. Outlook, Mac, and mobile support. Trusted by 800+ companies including 20 Fortune 500 customers and 10 major banks.