About

Innova-Business-ParkTricostar and its consultants have been bringing innovative technology solutions to the public and private sectors to reduce their costs, increase revenue and make more efficient use of precious resources, since 1988.

Our clients can point to real savings from six to seven figures as a result of the intelligent application of our product set.

More About Tricostar

Find out all about Tricostar, our services, solutions and our customers, simply click on the title for each section below.

Tricostar was established in 1988 and is now a major developer and supplier of IT solutions for the public and corporate sectors. Privately owned, the organisation was originally established to develop and market Timebase, time recording software initially targeted at Local Authority legal departments.

2017 and 2018 have been big investment years for Tricostar. We have formalised and launched our cybersecurity division which focuses on data discovery and security using DataSense, which uses AI and Machine Learning to help find dark data. We have also been helping organisations keep theirs and their client’s secrets secret with a specialism in the protection of emails and documents, using Microsoft Azure Information Protection which is a part of O365.

We launched a new version of our Court/Document Bundling product, taking advantage of the latest technologies and hosting in Microsoft Azure, which can be used stand-alone or integrated with existing case management and document management systems.

We have also launched another version of Timebase247, which is very low cost, cross-industry Corporate Web-based Time Recording using Microsoft Windows Azure to deliver the application in The Cloud and as Software-as-a-Service (SaaS).

2010 saw the Tricostar Case Management suite grow to accommodate a whole range of different modules. One License and One Fee grants you access to the whole range of customer-focused solutions* that Tricostar offer.

This product set was further enhanced by using Sage CRM to provide Section 106 Management, Case and Contact Management, Time Recording, Court & Document Bundling, Electronic Archiving, Contract Management, Freedom of Information Management, Committee Management and Statutory Complaints Management for handling for the Customer Rights Team which deals with Education and Social Services statutory complaints.

During 2007, utilising the underlying technology of Sage CRM, Tricostar Case Management became the first corporate Shared Services system across 8 authorities in Suffolk. Suffolk Legal went on to win The Cipfa, Shared Services Award 2007 and then The Legal Technology Awards 2008 for the ‘In-House Legal Department Initiative of the Year Award’.

In 2003, Tricostar were appointed as a reseller and development partner for ACCPAC CRM. In 2004, ACCPAC was acquired by Sage, the accounts software giants, and was rebranded Sage CRM. 2004 also saw Tricostar develop a real-time, time recording component for Sage CRM, which was the birth of Tricostar Case Management software – the next generation of Timebase.

1996 saw Tricostar start a relationship with GWI as a reseller of their industry-leading IT Help Desk suite called c.Support (now i.Support).

In 1988, Tricostar was established and developed its first Time Recording product ‘Timebase’, which (as a product) is still in existence today, albeit now utilising the latest advances in technology.

In 1988 Tricostar also became Microsoft accredited and after many successful years with Timebase, the organisation became a Lotus Notes Premium Partner in 1993. Over the following years, Tricostar successfully implemented many Domino systems whilst developing various Lotus Notes applications including CRM and Committee Minutes for the public sector.

Tricostar staff in our CRM / Case Management group have over 50 + years of experience between them in working within this group as a part of Tricostar. These staff have an intimate knowledge of each of our clients set up and usage.

We continually strive as an organisation to get things right the first time and believe that we genuinely achieve this objective. We aim to achieve the highest possible quality of service based on our experience and knowledge of our client’s business processes. Where we don’t know the client’s business we make it our business to find out and understand.

During our 29 years in business as an IT company, we have always constantly aimed to improve and refine our own skills and processes to ensure that our service levels are constantly reinforced using the same technology as our clients to manage our business processes.

We understand that the success of an implementation requires significant investment in the initial analysis of the client’s requirements, configuration and testing to the specification and comprehensive training. Our project methodology is Prince2 and ensures that we align own processes with the public sector approach.

Customer Testimonials

Fareeza Sheik, Senior Legal Officer, Epping Forest District Council

“The advantages of using [Timebase] for workflow are substantial. We are prompted with the next step, and checks and balances ensure our processes are always followed correctly. All the relevant documentation is presented, with the system churning out the right documents, with the right information populated in all the right places. This saves a great deal of time previously spent finding and collating information.”

Sally Longmate Suffolk County Council, Suffolk County Council

“It (Timebase) helps us to deliver best value for council tax payers money… we are streets ahead in being able to face an uncertain future with confidence.”

Julie Grant, Head of Legal Services, Stockton-on-Tees Council

“Court Bundling has been a godsend. Without it, we couldn’t have coped with the workload and would have had to employ more fee earners”

Brian Davidge, Head of ICT and Broadcasting, National Assembly for Wales

“We wanted a web-enabled system that had a centralised database, was easy to control, easy to maintain … and worked wherever the assembly member might be.”

Paula Swan, Support Services Officer, Doncaster Metropolitan Borough Council

“We looked at a variety of systems, and after a lot of consideration, Timebase Case Management was selected. We needed a service which is highly flexible, yet easy to use and Timebase Case Management met all those requirements. Additionally, as we have worked with Tricostar for many years, we were confident of the level of support and service they provide”

Dominic Nash, Debenhams

“Quite simply, iSupport is a high quality product. It allows us to operate an efficient service across a large group of people. It is also a source of valuable information in allowing us to monitor trends which means we can respond efficiently.”