iSupport – IT Helpdesk

iSupport is hands down the best IT help desk software you can buy.

Our Relationship With iSupport

Tricostar have been working with iSupport since the 90’s and soon after iSupport had been providing IT help desk software and customer service solutions since 1992.

Hundreds of thousands of users now rely on their flexible solutions to provide multi-channel help desk support to millions of customers worldwide. Trust your support needs to the oldest privately-owned, continually-operating company in the help desk software market.

Research & Development

The history of iSupport is long and storied. Many features taken for granted today, such as email ticket submission, live chat and browser-based support portals, were originally introduced to the help desk industry by iSupport Software back in the 1990s. Their large R&D investment continues to this day with an average of two major releases of our solutions each year.

History Matters

iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world. Innovation has always been in their DNA. In 1997 they released the first all-browser-based IT help desk solution in the industry. While their competitors sell out or diversify due to investor pressure, they have remained focused on what’s important to you: multi-channel, low-cost, high-quality support.


Contact Us Page

Send us an enquiry and we will get back to you or give us a call on
+44 (0)208 292 2660.
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Starting with our Incident Management Edition, your help desk will have a robust set of tools to manage your incidents, SLAs, routing, assets, knowledge, approvals, end user self-help, and much more. Customise your interface with drag-and-drop dashboards for techs and unlimited end use portals that can be accessed from mobile devices, desktops, tablets, and social media sites – anywhere your users happen to be.


Further expanding on our support foundation, the Service Desk suite is our flagship edition with an advanced set of features for the enterprise. IT organizations that are adhering to standards such as ITIL (Information Technology Infrastructure Library) will find a robust set of service management tools. Our Incident Management features are fully integrated with expanded work item functionality: Problem Management, Change Management, Service Catalog, Purchasing, and CMDB (Configuration Management Database).

Speak to a member of our team today…

Call +44 (0)208 292 2660
or Get In Touch Here