Case Study

Ealing’s School Effectiveness Department have ordered an additional 40 Timebase (TCM) user Licences The shared service application, already in use within the Legal and Highways departments, is to assist them in recording time and maintaining correspondence records associated with school projects in which they are involved. Timebase...

“The system is really good and allows us to better use, share and manage information. It helps us to save time while improving service to our internal clients. All the relevant documentation is presented, with the system churning out the right documents, with the right...

"Court Bundling has been a godsend. Without it, we couldn't have coped with the workload and would have had to employ more fee earners." Julie Grant, Head of Legal Services, Stockton-on-Tees Borough Council. The Client Profile Stockton-on-Tees Borough Council provides a wide range of services to a thriving...

"By opting for an externally hosted service, we saved £50,000 at start-up and have saved £10,000 to £15,000 every year since in on-going support." Nick Senior, Business Manager, Legal and Democratic Services, London Borough of Ealing Council Download the full article here (PDF) The Client Profile The London Borough...

"The system we have developed using Sage CRM means that we can easily demonstrate that we provide a good quality professional service at a very competitive cost." Sally Longmate, Practice & Business Development Manager, Suffolk County Council The Client Profile Suffolk is a large shire authority. Legal Services...

Below is a recent article from Sage UK when speaking to Suffolk County Council about their installation of Sage CRM / Timebase inside the August issue of Government Technology Magazine. Suffolk County Council Legal Services - facing the future with confidence By accurately tracking valuable staff time...

Using Web-based Case Management to Underpin Service Innovation The Suffolk Authorities Legal Project is one of the first examples of shared local government corporate services nationally with full participation and support from the County Council and all Districts. It is a unique and innovative project, set...

An innovative partnership involving the in-house legal teams of all Suffolk 's local authorities scooped a major award last night. The Doing Business Better Project - a joint initiative between county, borough and district councils in Suffolk - won the Shared Services award at the 2007...

Using Timebase with Workflow and Case Management to improve efficiencies In the legal industry, where time is precious and efficiency is crucial, it is perhaps no surprise that when a new tool is developed to ensure improved processes, businesses snap up the product before it even...

When faced with the brief of increasing the efficiency of its IT helpdesk, Shropshire County Council opted to upgrade to c.Support (now iSupport). The council's Resources Directorate were handling around 2,000 internal calls a month. After using Tricostar's c.Support for just one month, that number rose...