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When faced with the brief of increasing the efficiency of its IT helpdesk, Shropshire County Council opted to upgrade to c.Support (now iSupport). The council's Resources Directorate were handling around 2,000 internal calls a month. After using Tricostar's c.Support for just one month, that number rose...

The Client The human resources department of Debenhams, the nationwide department store. The Challenge Dominic Nash of the HR team says: "We needed an internal service centre to handle all our human resources requirements - everything from registering new starters, to sorting out training courses or pay rises." The...