01 Jan Timebase Case Managment – Stockton On Tees Borough Council
Stockton on Tees Borough Council has chosen Timebase Case Management (TCM) for its Legal Services Team.
The Audit Commission named Stockton as a top rated Council in its 2007 comprehensive Performance Assessment (CPA) and it is one of the only two English Councils to achieve the highest rating for its “Use of Resources” The Legal Team provides a comprehensive in-house legal support to the Council and therefore required a flexible tool capable of handling and recording a wide variety of cases. They have also chosen digital dictation supplied by Big Hand which is integrated with TCM.
Julie Grant, Head of Legal Services for Stockton Council, explained: “Following the tendering process the Timebase Case Management system emerged as a system delivering best value. Not only is it easy to use but it is also flexible, provides a high degree of functionality, including time recording, sophisticated case management, court bundling and digital dictation, all of which will help us to continually improve our service”.
Jeff Lawler at Tricostar explained: “We are delighted that Stockton on Tees Borough Council chose Timebase Case Management and look forward to working with them for many years”.
About Timebase Case Management
Timebase Case Management is the only working “Shared Service” Corporate IT system for case management software that permits different local authority legal departments to access the same system securely and confidentially and yet at the same time choose to share not only common files but common documents, procedures and workflows. The cost savings are significant.
Add on modules for Committee Management and Complaints Management are being launched in April 2008.
Timebase Case Management was developed using the hugely successful Sage CRM product as a basis and has been developed from more than 22-years experience working with legal departments. Designed as a matter management tool, it combines time and work recording with document management and flexible workflow capabilities. As a 100% web based application, the service can be accessed anywhere with internet availability. It also integrates fully with Microsoft Outlook, GroupWise and Lotus Notes Calendaring & Mail.