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Planning Your IT Strategy The first thing to understand in considering your IT strategy is that it does not stand alone separate from the overall planning. IT strategy should sit hand-in-hand with organisational strategy, whether it be public or private sector. Planning for future expansion, or...

A complaint is defined as an expression of dissatisfaction made to an organisation. This could be related to an organisations products, services, or even the customer service itself. Customers make complaints when they feel that their expectations have not been met, to help improve the...

Defining Your Project A Project can be defined as a piece of work that falls outside of the norm; something that needs to be done but isn’t part of the usual day-to-day business completed. This could mean anything from creating a new website to changing office...