In 2010 The NAfW implemented multi-lingual Sage CRM for their Assembly Members. It had to be web based, both in Welsh and English and easy to use. In 2014 The NAfW has extended its contract for the system for a further 3 years.For a 4 minute video of how it was implemented and continues to be used - go tohttp://tricostar.com/solutions/customer-relationship-management-sage-crm-tricostar/For our Welsh Government Page of our products and services go tohttp://tricostar.com/welsh-government/If you would like more information on how multilingual shared service case / complaints management systems could work for you please contact us through our web sitehttp://tricostar.com or on 0208 292 2660